Privacy Policy
1. Identification of the Data Controller
1.1. This website, musee-louvre-tickets.org (hereinafter, the "Owner"), contact email info@musee-louvre-tickets.org, is the data controller responsible for the processing of personal data collected through this website (hereinafter, the "Website"). Full identification details of the Owner are available in our Terms and Conditions.
1.2. For the purposes of applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), the Owner acts as the data controller.
1.3. Any User accessing the Website acknowledges having read and accepted this Privacy Policy.
---2. Purpose of Data Processing
2.1. The Owner processes personal data for the following purposes:
- To manage ticket purchases and bookings made through the Website
- To provide customer support and respond to inquiries
- To send transactional communications related to bookings
- To improve the Website, services and user experience
- To comply with legal and regulatory obligations
2.2. Personal data will not be used for purposes incompatible with those described above.
---3. Legal Basis for Processing
3.1. The processing of personal data is based on one or more of the following legal grounds:
- The User’s consent
- The performance of a contract or pre-contractual measures
- Compliance with legal obligations
- The legitimate interests of the Owner, provided these do not override the User’s rights
4. Categories of Data Collected
4.1. The Owner may collect and process the following categories of personal data:
- Identification data (name, surname)
- Contact data (email address, phone number)
- Transaction data (booking details, payments)
- Technical data (IP address, browser type, device information)
- Usage data (navigation behavior on the Website)
- Approximate location data derived from the User's IP address, used exclusively to determine the currency displayed (see Section 11)
4.2. The User guarantees that all data provided is accurate and up to date.
---5. Data Retention
5.1. Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected.
5.2. Data may be retained for longer periods where required by applicable laws, including tax and accounting obligations.
---6. Data Sharing
6.1. The Owner may share personal data with:
- Third-party ticket providers necessary to complete bookings
- All payments are processed through secure and certified third-party payment gateways, including providers such as Stripe. The Owner does not store, access, or process any sensitive payment information, including full credit or debit card details, which are handled directly by the payment provider in accordance with applicable security standards.
- Technology providers and hosting services
- Legal authorities where required by law
6.2. The Owner does not sell personal data to third parties.
6.3. All third parties are required to process data in accordance with applicable data protection regulations.
---7. International Data Transfers
7.1. Some service providers may be located outside the European Economic Area (EEA).
7.2. In such cases, the Owner ensures that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
---8. User Rights
8.1. The User has the following rights under data protection law:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
8.2. The User may exercise these rights by contacting the Owner at info@musee-louvre-tickets.org.
8.3. The User also has the right to lodge a complaint with a supervisory authority.
---9. Data Security
9.1. The Owner implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
9.2. However, the User acknowledges that no system is completely secure.
---10. Cookies
10.1. The Website uses cookies to ensure proper functionality and improve user experience.
10.2. Cookies may collect information about the User’s device, browsing behavior and preferences.
10.3. The User can manage or disable cookies through their browser settings.
10.4. For detailed information, please refer to the Cookie Policy.
---11. Analytics, Currency Detection and Marketing Attribution
11.1. To determine the currency in which prices are displayed, the Website automatically estimates the User's approximate location from their IP address. This is done solely to select a currency and does not involve any other use of location data.
11.2. To understand how visitors reach and use the Website, and to measure the effectiveness of marketing campaigns, the Owner generates a random, anonymous identifier for each visitor ("visitor ID"), stored in the User's browser.
11.3. Where a User arrives at the Website through a marketing campaign — for example, via a link containing UTM parameters or an advertising click identifier from Google or Meta — this origin information is recorded together with the visitor ID, in order to measure which channels lead to bookings.
11.4. This information is processed via Google Tag Manager and may be shared with analytics or advertising platforms (such as Google Analytics, Google Ads, or Meta) configured by the Owner, in accordance with their own privacy policies.
11.5. On its own, the visitor ID and campaign-origin data described above do not directly identify the User. This information only becomes linked to identifiable data (such as name or email) if and when the User completes a booking.
11.6. Further detail on the specific storage mechanisms used is available in the Cookie Policy.
---12. Third-Party Services
12.1. The Website may integrate third-party services such as payment processors, analytics tools or communication platforms.
12.2. These services may collect and process data in accordance with their own privacy policies.
---13. Social Media
13.1. The Website may include links to social media platforms.
13.2. Interaction with such platforms is governed by their respective privacy policies.
---14. Changes to this Privacy Policy
14.1. The Owner reserves the right to update this Privacy Policy at any time.
14.2. Changes will be effective upon publication on the Website.
---15. Contact
15.1. For any questions regarding this Privacy Policy, Users may contact the Owner at info@musee-louvre-tickets.org.